Refund Policy
Thank you for choosing STRONG LEAP LLC fitness equipment. We are committed to providing you with quality products and services to ensure you are satisfied with your purchase. If you are not completely satisfied with your purchase, the following refund policy will help you understand our refund policy.
- Refund Request
All refund requests must be made within 30 days of receiving the product.
You must email our customer service or call us to initiate the refund process. - Refund Requirements
Products must be in new, unused condition and include all original packaging, accessories, and instructions.
If the product has been used or damaged, a full refund may not be available. - Refund Process
Once your refund request is confirmed, we will provide you with a return address and instructions.
Please package the product securely and include a copy of your original order receipt or invoice.
Once we receive the returned product and confirm that it is in a condition that meets our refund policy, we will begin processing your refund within 7 business days. - Refund Method
All refunds will be issued via your original payment method. Please note that bank processing times may vary. Please be patient; the exact time it takes for your funds to arrive depends on your bank or payment provider. - Shipping Costs
You are generally responsible for any shipping costs incurred during a return. However, if the return is due to an error on our part (such as a misdelivery or product defect), we will cover the shipping costs for the return. - Order Changes and Cancellations
If you wish to change or cancel your order, please contact Customer Service as soon as possible.
Once your order has shipped, your return will be processed according to our refund policy as outlined above.
Thank you for your support of STRONG LEAP LLC. We look forward to providing you with quality fitness equipment to help you achieve your health and wellness goals!