FAQs
Welcome to the STRONG LEAP LLC (hereinafter referred to as “we” or “the Company”) website. To ensure your satisfaction and comfort when using our website and services, we have specially formulated the following terms and conditions. Please read these terms and conditions carefully to help you resolve any questions and problems you may encounter.
- FAQs
We recommend that you first review our FAQ section, which provides detailed information about products, orders, returns, and other common topics. - Customer Support
If you cannot find the information you need in the FAQ section, please feel free to contact our customer support team. You can reach us in the following ways:
Email: [email protected]
Phone: (857) 597-9840
Our customer service team is available to assist you during normal business hours, Monday through Friday. - Complaint Handling
If you are not satisfied with a product or service, we encourage you to contact us immediately. We will listen carefully to your feedback and do our best to resolve your issue.
Please provide detailed information, including your order number, purchase date, and specific problem, to help us handle your complaint quickly and efficiently. - Product Issues
If the product you received is defective or not as ordered, please contact us within 7 days of receipt and provide relevant evidence (such as photos).
We may require you to return defective products for inspection and processing. - Order Issues
If you encounter any problems with order processing, payment, or delivery, please contact us promptly.
We will do our best to accommodate order modifications or cancellations, but once an order has been shipped, returns are subject to our refund policy. - Frequently Asked Questions (FAQs)
We strive to answer all customer questions. On the FAQ page of our website, you can find detailed information on the following topics:
Product Information and Specifications
Order Processing
Shipping and Delivery
Return and Refund Policy
Warranty and After-Sales Service - Privacy and Security
We are committed to protecting your personal information. If you have questions or concerns about our privacy policy, please refer to the “Privacy Policy” section for more information. - Disclaimer
While we strive to provide accurate information and excellent service, we cannot guarantee that all issues will be resolved immediately. We appreciate your understanding and patience and welcome your feedback. - Modifications and Updates
STRONG LEAP LLC reserves the right to update and modify these Terms at any time. Updates will be posted on the website and will be effective immediately.
Thank you for choosing STRONG LEAP LLC. We look forward to providing you with quality fitness equipment and excellent service!